FAQs

Kaleido Sniper “Sealed” (V2 / S-Type) Roasters

Q: What is the “Sealed” (V2 or S-Type) Kaleido Sniper roaster?
A: The “Sealed” version refers to the updated V2 design introduced in 2023. It features improved heat efficiency and more precise airflow control, resulting in better roasting consistency, energy use, and overall performance compared to the original V1 models.

Q: How is V2 different from the older V1 version?
A: V2 (Sealed) roasters are engineered with a more enclosed system that minimizes heat loss and optimizes airflow. This allows for:

• More stable roasting temperatures
• Greater control over roast profiles
• Improved repeatability
• Enhanced energy efficiency

Q: What does “S-Type” mean?
A: “S-Type” is simply another name used by some retailers to refer to the Sealed (V2) version. It’s not a different model—just a labeling distinction during the transition period from V1 to V2.

Q: Which models come in the Sealed (V2) version?
A: The Sealed (V2) design is now standard for all current Kaleido Sniper models, including:

• M1
• M2
• M6
• M10

Q: Which version do you sell?
A: We only sell the latest Sealed (V2) versions. This ensures you receive the most advanced design with the best performance and reliability available.

Q: Should I specifically request V2 when ordering?
A: No—every unit we sell is already the Sealed (V2) version, so you can order with confidence.

MacBook Air & Artisan Software Compatibility

We have seen a number of connectivity issues reported when running Artisan Coffee Roasting Software on certain models of MacBook Air.

Important Clarification

This is not a Kaleido hardware issue.

The connectivity challenges are related specifically to Artisan software compatibility on some newer MacBook Air models, particularly when connecting via Bluetooth or USB communication.

Our Recommendation

If you are using a MacBook Air, we strongly recommend:

• Using an alternative laptop (Windows PC preferred) when running Artisan
• Ensuring all drivers and USB configurations are properly installed
• Avoiding reliance on Bluetooth connections where possible

Kaleido roasters are fully tested and operational with supported systems. If you experience connection instability while using Artisan on a MacBook Air, the issue is software-side and unrelated to the Kaleido machine itself.

If you need help choosing a compatible setup, please contact our support team — we’re happy to assist.

Shipping & Order Tracking Information

Pricing & Duties
Prices exclude local import duties and taxes, which apply upon delivery.

Testing & Commissioning
Each Kaleido roaster is individually tested and commissioned before shipping to ensure it arrives fully functional and ready to use. This process typically takes 3–5 business days.

Shipping Time
Once testing is complete, typical delivery time is 10–15 business days, depending on destination and current logistics conditions.

Where Is My Order?
Shipping confirmation is sent only after your order has been fulfilled. To monitor your order status, please ensure you enter the correct email address and phone number at checkout.

Important Shipping Notes

To help manage customs duties, we typically use air freight, with final delivery handled by UPS or DHL. Tracking may not be available until the package clears customs.

A physical address and phone number are required to avoid delivery issues.

For rural or remote locations, please allow an additional 7–10 business days.

Once an order has shipped, it cannot be redirected by us. You may contact UPS or DHL directly to request a redirect, subject to carrier approval.

Please review your shipping address, phone number, and email carefully before placing your order.

If you do not receive your package within the expected timeframe, please contact us. All delivery estimates are calculated in business days and do not include weekends.

Receiving Your Roaster – Heating Elements Not Working

In rare cases, the heating elements may not function after delivery due to vibration during logistics transportation. This can occur in the following situations:

Heating element damage
Vibration during transit may cause the glass tube of the heating element to crack or break, preventing the heating element from operating.

Heating wire damage
Vibration during transportation may also cause the internal heating wire to break. In this case, the heating element may fail immediately or after a few initial uses of the machine.

If you experience a heating issue upon receiving your roaster or during initial use, please stop operating the machine and contact us immediately so we can assist with inspection, troubleshooting, and next steps.

Electrical Requirements

The Kaleido M6 and M10 Coffee Roasters require a dedicated, single-use circuit with no additional loads connected.

110V Configuration

• Outlet: 20A rated receptacle
• Circuit Breaker: Minimum 2-pole (2P), 32A
• Circuit: Dedicated, properly grounded, and sized according to local electrical codes

220–240V Configuration 

• Factory-Installed Plug: NEMA L6-20P
• Required Outlet: NEMA L6-20R (20A, 250V locking receptacle)
• Circuit Breaker: Minimum 2-pole (2P), 20A
• Circuit Type: Dedicated, grounded, correctly sized wiring

M6 & M10 Kaleido Electrical Installation Guide

Estimated Import Fees

Import fees vary by country and local customs regulations. However, based on typical customer feedback, here are the estimated import costs for each Kaleido Sniper model:

Note: These are estimated ranges. Actual import duties, taxes, and fees may vary depending on your country’s regulations. We recommend checking with your local customs office for the most accurate information.

Return & Refund Policy

We accept returns on unused roasters purchased directly from www.kaleidoroasters.ca. Returns are subject to a 15% restocking fee.

• Important: Roasters purchased through Amazon or other third-party resellers are not covered by this policy. Please contact the original seller for support.
• You are responsible for the cost of shipping the roaster back to our factory.
• The roaster must be returned in its original packaging, including the original crate, foam, and all internal supports.No exceptions will be made—proper packaging is required to ensure safe transport.

 Warranty Claims

All Kaleido roasters include a 1-year manufacturer’s warranty, covering defects in materials or workmanship under normal use.

• Using the roaster for any purpose other than its intended use will void the warranty.
• Warranties are non-transferable. If the roaster is resold, the warranty is void.
• If your roaster fails prematurely during normal use, please contact us directly to begin the warranty claim process.

Merchandise Returns

We do not offer a satisfaction guarantee on merchandise or coffee products. Please read all product descriptions carefully and make purchases in good faith—we strive to provide honest and detailed information.

• If you’re unsure about a product, we encourage you to email or call us with any questions before purchasing.
• Please avoid purchasing items with the intent to return them. As a small business, frequent returns are difficult to absorb.
• That said, we’re here to help. If you’re unhappy with an item, reach out to us—many issues can be resolved with proper guidance or usage tips.

Shipping Damage & Order Issues

Please inspect your package immediately upon delivery. If your order arrives damaged or contains incorrect items, we’re here to help.

• Report any damage or shipping errors by emailing sales@kaleidoroasters.ca as soon as possible.
• Be sure to include clear photos of the packaging and the affected items.
• All damage must be reported within 14 days (2 weeks) of delivery to qualify for a replacement or resolution. 

Prompt communication helps us resolve issues quickly and ensures you receive the product you ordered in perfect condition.

Do Kaleido Roasters Produce a Lot of Smoke?

Kaleido Roasters feature a built-in smoke extraction system that effectively absorbs most of the smoke generated during roasting. For most users, this system is sufficient—especially when roasting lighter profiles or smaller batches.

However, as roast volume increases or if you’re roasting to darker levels, the amount of smoke can rise accordingly.

• For example, if you’re using a Kaleido M10 and regularly roasting 500g or more, or prefer dark roasts, we strongly recommend using an exhaust pipe or additional ventilation.

This will help manage excess smoke, keeping your roasting environment safe, comfortable, and disruption-free

Recommended Venting Duct Sizes

Proper ventilation is crucial for safe and efficient roasting. Below are the suggested venting duct sizes for each Kaleido Sniper model:

Standard Version

Kaleido System

Operation: Kaleido Touch Panel

USB connection

Manual & Automatic Roasting Modes

Copy, modify, and share roasting profiles & ROR

Pro Version

Artisan System

Operation: on PC / Windows Tablet

Manual & Automatic Roasting Modes

Copy, modify, and share roasting profiles & ROR

Dual System Version

Kaleido + Artisan System

Operation: Kaleido Touch Panel / PC

Kaleido System: USB Connection

Artisan System: Bluetooth Connection

Manual & Automatic Roasting Modes

Copy, modify, and share roasting profiles & ROR

How long does Kaleido Roaster needs to cool between roasts?

The Kaleido Roaster does not need to be cooled between roasts. On the contrary, after finishing all roastings, please make the drum stir and cool until the air temperature drops below 50°C.