Last Updated: March 2 2026
Kaleido Roasters (“we”, “us”, or “our”) operates https://kaleidoroasters.ca/ and is committed to protecting the privacy and security of our customers and website visitors.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, contact us, or use our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
When you place an order, create an account, contact us, or subscribe to communications, we may collect:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Order information
- Payment-related information (processed securely through third-party payment providers)
We do not store complete credit card numbers or payment details on our servers.
Website Usage Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Website activity
- Cookies and similar technologies
This information helps us improve website performance, security, and customer experience.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send order updates and shipping notifications
- Process payments
- Manage warranty and service requests
- Improve our website and services
- Prevent fraud and protect website security
- Send marketing communications if you have chosen to receive them
You may unsubscribe from marketing emails at any time.
3. Payment Processing
Payments are processed through secure third-party payment providers.
Kaleido Roasters does not store your complete payment card information.
Your payment information is handled according to the privacy policies of the payment providers used during checkout.
4. Shipping Information
To complete your order, we may share required information with shipping providers, including:
- Customer name
- Shipping address
- Contact information
- Order details
This information is used only for order fulfillment and delivery purposes.
5. Third-Party Services
We may use trusted third-party services including:
- Website hosting providers
- Payment processors
- Shipping companies
- Analytics services
- Email marketing providers
- Customer support tools
These providers may process information only as required to provide their services.
6. Cookies
Our website may use cookies and similar technologies to:
- Remember customer preferences
- Maintain shopping cart functionality
- Analyze website traffic
- Improve website performance
You may disable cookies through your browser settings, although some website features may not function properly.
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.
However, no online transmission or storage method can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as necessary to:
- Complete transactions
- Provide customer support
- Maintain business records
- Meet legal and accounting requirements
9. Your Privacy Rights
Depending on applicable privacy laws, you may have rights to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent for marketing communications
To make a privacy request, contact us using the information below.
10. Children’s Privacy
Our website is not intended for individuals under the age required by applicable laws to provide personal information independently.
We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have questions about this Privacy Policy or your personal information, contact:
Kaleido Roasters
Email: info@kaleidoroasters.ca
Website: https://kaleidoroasters.ca/